Your item(s) needs to be:
Refunds will be processed by the original payment method. If you paid by card, it can take up to 5 working days to appear back in your account; with PayPal, refunds can take up to 30 days.
If you still need to return a faulty item within the first 30 days, we will offer you an exchange, replacement or a refund.
After this time and as long as the product is still within it’s warranty period, we will arrange a repair using one of our specialist repair agents or if this is not possible, exchange or replace your item.